Refund policy

This policy is a voluntary commitment on top of the law. It never replaces your statutory rights, and where the two differ, whichever is better for you applies.

1. The 14-day money-back guarantee

Yearly plans can be refunded in full within 14 days of the purchase date. You do not have to give a reason.

It applies to the first purchase of a yearly plan and to each yearly renewal, counted from the day the payment is taken.

2. Monthly plans

Monthly plans are not covered by the guarantee, because cancelling is already the remedy: cancel at any time and the subscription ends at the close of the current month. The month already paid for is not refunded pro rata.

This does not affect the statutory right of withdrawal on a first purchase — see section 5.

3. How to claim

1. Write to support@ceyu.org from the email address on the account.
2. Say which plan and, if you have it to hand, the invoice or order number.
3. No justification is needed. We may ask what did not work, but an answer is not a condition.

The refund is issued through Creem, who processed the payment, back to the original payment method. Their processing usually takes a few business days, and how quickly it appears then depends on your bank or card issuer.

4. What happens to your workspace

After a refund the subscription ends and the workspace returns to the Basic plan limits. Nothing is deleted: because Ceyu is local-first, your boards remain on your own disk. Content beyond the free-plan limits becomes read-only in the application, and export stays available.

5. Your statutory right of withdrawal

If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for distance contracts. That is a legal right, separate from and independent of the guarantee above.

The full instructions, including the model withdrawal form and what happens if you asked for the service to start immediately, are on the right of withdrawal page.

6. Limits

• The guarantee covers subscription fees. It does not cover services already delivered under a separate Enterprise agreement, such as a paid migration.
• Enterprise agreements are governed by their own signed terms, which take precedence over this page.
• We may decline a repeated pattern of purchase-and-refund on the same account where it is clearly not a good-faith evaluation.

7. If something is actually broken

If Ceyu is not doing what this website says it does, that is not a refund question in the first instance — tell us. Write to support@ceyu.org. A defect we can fix is worth more to both of us than a refund, and the refund window is not the deadline for reporting one.